How do I check the status of or track an order?
Once your order has been shipped, we will notify you via Email of the shipment number. This provides tracking information and the ability to access the status of your order from the convenience of your computer or mobile phone.
What is the return or exchange policy?
Adrissa will accept your return or exchange of unworn, unwashed and defective merchandise by mail within 30 days of the date of purchase.
We will credit you for returns, accompanied by an original receipt, received within 30 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange. For gift returns that are received within 30 days of the transaction date, you will receive an Online E-Gift on Paypal Certificate for the amount paid by the sender. Returns accompanied by an original receipt, made more than 30 days after the purchase, will be credited for the item's current selling price either in the form of a merchandise credit* or as a merchandise exchange. One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.
Returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.
Final sale merchandise (Outlet category)
"Reduced price merchandise with "Outlet" located in the outlet category, may not be returned or exchanged. Merchandise without an original receipt with a selling price on the date of the return that is categorized "outlet" may not be returned or exchanged.
*A Paypal credit for online returns will be issued by e-mail as an E-Gift Certificate in USD, . A valid email address must be provided. Please note that you will still be responsible for any shipping charges
How do I return my order?
To process a return, please send a Whatsapp message to us at +57 300 7281081, to begin the Return Merchandise Authorization, which is required to process a return.
Click here to begin the return process: https://docs.google.com/forms/d/e/1FAIpQLScRnbrgTLj2VDpp_mKL80yR0ZXnzBr43ENEJlnlns5hVL3qzg/formResponse
The product must be sent by the client to COMPAÑÍA DE VESTUARIO S.A.S in Medellín, Colombia at the address: Transversal 39B ## 74A-24, Medellín, Antioquia. The transport costs will be covered by the client.
How do I cancel or edit an order?
Try to contact us on the Whatsapp as soon as possible, but no changes can be made to an order once the order is sent. When we designed our business processes and systems at ADRISSA, our goal was to save you time by quickly processing your order. The moment you submit your order, you can expect that we are immediately working to get it to you as quickly as possible.
How do I apply a promotion?
Occasionally, Adrissa will offer code-based promotions that can be redeemed by the website or Whatsapp. Promotions and discounts, including free shipping, will be communicated on the Whatsapp chat, website banners, through messages, and direct marketing, such as mailers.
To redeem a code-based promotion, perform the following steps:
- Tell us what promotion you want to apply to your order
- Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY.
- Write the promotion coupon on your cart summary.
The following restrictions apply:
- To qualify for a specific promotion, your order must be placed during the specified promotion period.
- Some promotional offers may not be combined with other offers in the same order.
- Your order may need to be of a certain dollar amount to qualify; shipping and taxes are not applicable towards the qualifying amount.
- Only one promotion may be used per order. Offers may be used only once unless otherwise specified.
- Free shipping offers are valid on standard shipping for orders placed at Adrissa´s Whatsapp or website with a specified minimum purchase. Standard shipping is not available in AK, HI or PR.
- Taxes, shipping and handling fees do not count towards the qualifying amount.
- The offer may only apply to certain price points (full-price only) or select products. Offers may not be valid in Adrissa stores.
- Offers are not always worldwide.
- Offer is not for resale and is not redeemable for cash.
- No adjustments to prior purchases, and cannot be applied to returned merchandise.
What About Taxes And Tariffs?
We can´t know if your Adrissa pieces are going to have to pay taxes and tariffs at your country, most of the times this orders are free of importation charges because it is a currier shipping. It depends on the regulations and the amount of your purchase, so unfortunately we are not able to tell you how much will it be when you place your order. In most of the cases, you would not have to pay any of this costs, but we have to be honest, it could happen sometimes.
¿Can I make my order with the Colombian pesos prices that appear on the website?
No, if you are making an international order, you can only make the cart with the USD dollars prices or any other currency (Except COP). If you make the order with COP, we are going to contact you to return the money to you by an Adrissa coupon to spend on the website.
Some terms and conditions can be found at the spanish version.
International. For your convenience, we ship from Colombia for selected countries